This guide was prepared as an introduction to road freight transport management (RFTM) in an urban environment and to provide practical information.

After a presentation of the objectives of R FTM, the report describes the different stages leading from the establishment of a partnership between the different stakeholders to the selection of measures. It deals also with the implementation of a pilot program and its evaluation.

A set of seventeen case studies from six countries (Belgium, France, Japan, Norway, United-Kingdom) is presented from which lessons are learned.

The report identifies the key factors of success, possible barriers and it makes recommendations on how to overcome the problems.